WelgroHive Refund Policy

1. Overview

Welgrohive ("we," "our," or "us") strives to provide high-quality on-demand services to our customers. This Refund Policy outlines the conditions under which refunds may be issued, how to request them, and the process for resolving disputes.

2. Eligibility for Refunds

A refund may be issued only if one or more of the following conditions are met:

1. Service Not Rendered: The contractor did not perform the agreed service at the scheduled time and location, without prior notice or valid explanation.
2. Substandard Service: The service delivered is materially below the standards agreed upon in the booking, provided the issue is reported immediately.
3. Overpayment or Billing Error: Any payment received in error, duplicate payment, or incorrect charge.

Note: Refunds will not be issued if:

• The service was completed as agreed and according to company standards.
• Cancellations were made by the customer after the agreed service window.
• Issues arose due to factors beyond the company or contractor's control (e.g., weather, unsafe conditions, natural disasters).

3. Refund Request Process

1. Customers must submit a refund request within [1] days of the service date by contacting careyou@welgrohive.com.
2. The request should include:
   • Booking reference or invoice number
   • Reason for the refund
   • Supporting evidence (photos, screenshots, or other documentation, if applicable)
3. Welgrohive will review the request within [3-4] business days and communicate the decision to the customer.

4. Refund Methods

Approved refunds will be issued through the same payment method used for the original transaction. Processing time may vary depending on your payment provider but typically takes [5–7] business days.

5. Partial Refunds

Partial refunds may be offered in cases where:

• Part of the service was completed satisfactorily but other aspects were substandard.
• Customers cancel services with reasonable notice but after partial work has been performed.

The amount of the partial refund will be determined at the sole discretion of Welgrohive based on the extent of service completed and documented evidence.

6. Dispute Resolution

If a customer disagrees with the outcome of a refund request, they may contact us at careyou@welgrohive.com to escalate the matter. Welgrohive will review disputes in good faith and provide a final resolution.

7. Limitation of Liability

Refunds are limited to the amount paid for the service. Welgrohive is not liable for indirect, incidental, or consequential damages resulting from service issues.

Refunds are limited strictly to the amount paid for the specific service in question.

Welgrohive acts solely as an intermediary platform connecting customers with independent contractors. The Company does not directly perform, supervise, or control the services rendered by contractors.

Accordingly, Welgrohive shall not be held liable or accountable for any actions, omissions, negligence, misconduct, or damages—whether direct, indirect, incidental, or consequential—arising from or related to the performance of services by a contractor.

All responsibility and liability for the quality, safety, conduct, and outcomes of the service rest solely with the individual contractor providing such service.

8. Amendments

Welgrohive reserves the right to update or modify this Refund Policy at any time. Any updates will be posted on our website, and continued use of our services indicates acceptance of the updated terms.

9. Good Faith Use and Abuse Prevention

WelgroHive is committed to handling all refund requests fairly, reasonably, and in good faith. By using the platform, customers agree to act honestly and provide accurate, complete, and truthful information when submitting refund requests or disputes.

WelgroHive reserves the right to deny or limit refund requests where there is reasonable evidence of misuse, abuse, or fraudulent activity, including but not limited to:

• Repeated or excessive refund requests without valid justification
• Misrepresentation of service conditions
• Submission of false or misleading evidence
• Attempts to exploit or circumvent platform policies

In such cases, WelgroHive may take appropriate action, including refusal of refunds, temporary suspension, or permanent removal of access to the platform.

All refund decisions are made at the sole discretion of WelgroHive, based on available evidence, communication records, and adherence to platform policies. WelgroHive shall not be liable for any claims arising from denied refund requests where misuse or bad faith is reasonably suspected.